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We then issue you a refund or dispatch a replacement product as per your request. We can not issue refund for digital products such as software licence once opened or used. Products must be returned in original condition, carefully packaged in their original state, with all of their documentation, accessories e.

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They must have their labels intact, along with any stamps or marks required for resale. Products must be sent by recorded delivery with tracking information e. If a product is returned without prior written authorisation from OneTech Gadgets, it will be automatically sent back to the Client at their expense. If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to OneTech Gadgets within 3 days and arrange collection and return. OneTech Gadgets is not responsible for paying shipment costs.

Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased. You need to send us photos of the damaged product and also the packaging. We then open a transport investigation with the courier which can take up to 14 business days to close.

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CD-ROM, cables, user guides, etc. If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to OneTech Gadgets within 14 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of OneTech Gadgets. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason. OneTech Gadgets are not manufacturer of any products listed on this website. Most of the products sold by OneTech Gadgets come with a 1-year "manufacturer warranty".

The term of these warranties can be extended, and coverage is defined by the product purchased and the brand. Please note we need to open the box in order to test some products Smartphones, Tablets for Quality assurance QA to ensure they are free from faults and defects and English is set as starting language.

We seal the product with our company sticker after products pass QA. Repairs to products, whether they are covered by warranty or not, are guaranteed by the manufacturer or certified workshop. Whether the brand has operations in the UK or is represented by a third party is irrelevant. Should you be unable to contact the manufacturer, you may send your product to us by recorded delivery.

For any information concerning the After Sales Service, our services are available from Monday to Friday from 10 am to 6 pm: see our Contact us Section.

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Please read the user manual supplied with your product carefully,. Please note that warranties do not apply to repairs for damage due to external causes, e. In all cases, OneTech Gadgets will not be held responsible if the manufacturer refuses to honour the warranty. In such a case, the manufacturer will provide a quote for repairs.

Administration fees may be charged by the manufacturer if the customer refuses to pay for the repairs specified in the quote. Should the customer accept the quote, payment for the total amount of the quote should be sent to OneTech Gadgets via bank transfer, Card Payment or PayPal. The product manufacturer Warranty is valid for the firmware provided. Any issues arising as a result of System update or flashing wrong firmware will not be covered.

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Hard factory reset can wipe out existing firmware altogether. Always seek professional technical support for your device. OneTech Gadgets is a UK based company and does not manufacture any products. We usually provide 12 month manufacturer warranty for all mobiles and tablets. I have accidentally managed to break my product. Can I send it back for repairs? A warranty does not cover damage to an item e. We only accept products back if they are faulty or significantly not as described on the web site.

Buyer pays for shipping and original shipping can not be refunded.

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Buyer is responsible to return all items by secure and insured courier to cover against loss or damage. In order to offer you best service and quality products we rely upon your feedback. Please spare some time to leave us 5 stars rating and Positive Feedback. If you experience any difficulty using your product or need technical support please contact us first as we will do our utmost best to resolve your issue.

Images are for illustration purposes only and may slightly differ from actual product. No return will be accepted for your network or SIM incompatibility. Seller does not provide Free support, advice or training regarding the OS and software issues, virus, bugs or inappropriate use of device by buyer.

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Manufacturer's warranty. Make sure you properly note the IMEI number of your phone beforehand or this method will be useless to you. Each time you use a mobile phone to access a network services like make or receive calls or send SMS, the IMEI number is sent to the network base station by the phone.

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  • This is what makes tracking by IMEI possible. Successfully tracking a device using IMEI number usually involves the use of sophisticated hardware which is mostly used by law enforcement agencies, network providers, or anyone with access to such equipment.

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    Most Mobile Apps that claim to track phone by IMEI are usually gimmick as they do not work if the reviews are anything to go by. My advice is if method 1 and method 2 fail to help track and recover your missing or stolen device, you should contact the police of course, the IMEI number will be required in the police report.

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    • You should also contact the network provider with your IMEI number to block blacklist the phone this may require a police report with other documentations. This action will render the phone useless to the thief. If the phone is later recovered, you can also request for the phone to be unblocked whitelisted.

      The above are three ways you can track a stolen phone. Do you know other methods? Share your experience in the comment section. Looking for any post on NaijaTechGuide? You can checkout the NaijaTechGuide Archive from to…. Nigeria Technology Guide. Limited Time Offers.